Terms / Payments/ Deposits

 Deposits:   Please contact me to make a deposit / payment.  I will pass on my bank details.

Moving Process:  Once you receive a quote for your move and are happy to proceed / Pay a deposit (if your date is 99% confirmed)  / we don’t provisionally book any dates without a confirmed date or a deposit.


Terms and Conditions:

Our job is to remove the items you have informed us of during the booking (if within the hours booked)  from one property to another. It is your responsibility to ensure all wardrobes, beds etc too large to leave your property are dismantled for us to collect. ( unless we’ve already discussed this)

Failure to disclose important information (house/ 2nd floor flat, poor access etc) & to correctly list ALL of your items will result in us missing other bookings we may have that day and the approximate price I gave you, might be wrong..

If the list is bigger than first discussed during our telephone conversation, that’s fine, but please inform us as we may not have time to re-arrange our diary & inform our next customer.

Deposits: Deposits are deducted from the final bill,  however, If the job is cancelled / postponed, within 16 days of your move, you will either lose your deposit…OR  billed 50% of the approximate time that I estimated your move to take. This is our cancellation fee OR our loss of work fee.  

A new booking will require another deposit. The deposit is to secure that particular slot. ONLY book if you are certain of a date. We’d rather have work than a small deposit as it wont cover a days wages.

Payment is required on the day of your move.  We accept bank transfer, card payment (please ask about this) or cash. Inform us before your move how you intend to pay.

Please expect to pay straight away, IF cash, please have enough ready and any extra incase the job takes longer. Long distance moves will require payment before we start loading.

Late Payments by paying a deposit you are agreeing to our T&C’s. Any late payment after 5 business days incurs a ‘statutory interest charge’ – this is 8% plus the Bank of England base rate for business to business transactions.


Arrival times
We will always give an appropriate time of arrival. If your move is our 2nd job of that day, times may be wrong due to uncontrollable issues. Please be prepared for us arriving an hour or two earlier or later.

Minimum Hours: If i have given you an estimated time frame for your move, this acts as a minimum amount of time you are billed, if I suggest 4-5 hours, the minimum time is 4 hrs to which you will be charged.


We are dedicated to make you move run smoothly, but please be considerate of other clients who may be moving after you.

Good communication will eliminate any issues that may arise.

CLAIMS: please see my packing tips regarding preparation for your move. We will refuse to work in dirty / cluttered homes that may cause health and safety issues.

We will not be held responsible if your home is cluttered causing a hindrance to the quality of our service(s).

Please ensure items are cleaned prior to your move, ovens cleaned of grease and oils. Garden pots bagged at the bottom and garden items should be clean.

ALL doors should be fully opened, no obstacles in any rooms / stairs or walkways. NO pins in walls from mirrors/ Picures etc. If any damage(s) occur due to lack of preparation, we will refuse any negligence.