Removal Advice / T’s & C’s

Call on : 0191 214 6281 / 0789 140 3719


Reassess your Contents: Please ensure the list you gave me during the quote is correct. Extra items may result in other jobs I have booked being missed or an extra trip needed. ALSO, inform me if there is less items as this can affect my arranged times and leave me with unfilled slots…
Please call me before your move if you have underestimated your contents.
A week before:

Utilities: – gas, electric, water and telephone companies will need to be informed of your move. Give them at least 1 weeks’ notice so you have time to take relevant meter readings etc.

Packing Items:

Make sure care is taken whilst packing.

Mark boxes with information or room location (i.e. Room1 Room2 etc)  and of course if its fragile.Mark all fragile boxes clearly and keep in one place for the remover to collect.

Make sure box lids can close to ensure even stacking whilst in van.

Boxes to use:
Make sure the boxes you use are strong enough to be moved about. Try not to pack as much as you can into big boxes as this will result in a box too heavy to lift. It’s better to have average sized boxes moderately packed than to over-pack big boxes. Also ensure boxes are well taped-up, especially the bottom.
Books: Pack books into smaller boxes to avoid the box being too heavy for us to lift!
Specific Items:

AMERICAN FRIDGE FREEZER: Normally the doors will need removing to exit/enter any property. (MAKE SURE POWER IS OFF) To do this there are 2 plastic covers located at the top of the door Left and Right, unscrew and remove the covers . separate the male/female power clip(s) and unbolt the door hinges that hold the doors to the unit, lift the doors out of the bottom hinges. To remove any water-feed units, you will need to turn the water off at the isolator valve, take the screws out of the housed kick plate at the bottom of the fridge and push the push-fit valve to remove the water feed.


DRAWS: please empty the contents of your draws unless they are light enough to carry.


WARDROBES: Make sure the wardrobes are light enough to carry. Some units assembled in-house may be too large to remove from your property. Please check the dimensions and weight before the removers arrive. Normally a triple wardrobe will be too large to turn on landings or to get it down the stairs, please unassemble if this is the case.

If Wardrobes need to be dissembled make sure all screws, bolts, fixings are removed from the flat-pack and put into a bag as these might be lost in transit if left attached to the unit.


TV’s: protect your TV well with the original packaging. tape a sheet and cardboard around your TV for protection.

 DINING TABLES: Please remove legs if you are capable, this makes it safer to transport.

Try to keep every room as tidy as possible, without too much clutter as it may prove problematic for the removers to manoeuvre items.

Also keep stairs and walkways obstacle free.

White Goods:
Make sure white goods are emptied of all contents before the remover arrives. Washers & dish washers should be free from mains and drained. Fridges need to be defrosted and all contents removed.
These tips have been added to make the removal as efficient as possible. However if problems do arise i.e. (wardrobes too large) we do carry tools to dismantle, enabling us to remove the item(s) easily.



Terms and Conditions:

Our job is to remove the items you have informed us of during the booking,  from one property to another. It is your responsibility to ensure all wardrobes, beds etc too large to leave your property are dismantled for us to collect unless arrangements have been made for us to do this. Failure to correctly list ALL of your items will result in us missing other bookings we have that day and the approximate price I gave you might be slightly out..

If the list is bigger than first discussed during our telephone conversation, that’s fine, we understand how stressful moving can be but please inform us as we may not have time to re-arrange our diary to inform our next customer.

If the job is cancelled within 16 days of the move or cancelled on the day due to the contents / hours assigned being underestimated by yourself, you will either lose your deposit…OR be billed 50% of the approximate time I estimated your move. The is our cancellation fee OR the charge for our loss of work.

We are dedicated to make you move run smoothly, but please be considerate of other clients who may be moving after you.

Good communication will eliminate any issues that may arise.


We always advise what is best for packing etc.

If boxes are not used we cannot guarantee cover for your goods as we are unsure to the contents of the bags. If the move is full of bags that contain breakables, we reserve the right to cancel the move on health and safety concerns.

Boxes add protection to your goods. We cannot stack items that are not boxed so insurance cover could be invalidated.